HAPPINESS GARANTEED ! We will do everything possible to make your dream design a reality, through a simple, pleasant and courteous process
Interior design is a pleasure that should always be experienced in a good mood.
If you are ever unhappy with the given results of your project or by the service that you have been offered, Hop deco will not let you down.
Express your dissatisfaction within 36 hours of the completion of your project and we will assign you a new designer, who will take over the project from the beginning with you.
No additional cost.
We’ll keep you smiling!
By visiting the website www.hopdeco.ca (hereinafter: the “Website” or “Site”), contacting us, using our services, or publishing information on our social networks, you accept the terms and conditions described in the Policy.
Please note that our Site contains links to other websites belonging to third parties, such as our suppliers. The Policy does not cover websites operated by third parties. Therefore, Hop deco cannot be held responsible for the policies, procedures and practices of the latter in regards to the protection of your personal information.
INFORMATION WE COLLECT
The information that we collect is stored on our server located in Canada.
Information you send us that personally identifies you
When you create an account in order to benefit from Hop deco services, you provide, in several ways, information that allows us to personally identify you. This information includes, in particular, your first and last name, your email address and a password. By transmitting this personal data, you can access your account each time you visit our Site. Hop deco retains this information in order to make your exploration of our Site easier and more enjoyable.
In addition, when you would like to purchase the services we offer, billing information will have to be sent to us. In order to execute our offered services, your home address, telephone number and credit/debit card number, among others, will be retained by Hop deco.
Information sent to us through technological means that does not allow us to identify you
When you visit our Website, we may collect information about the technological device that you use to access it.
The Site utilises connection tracers (“cookies”) to obtain information that is not personal. These are transmitted to our server.
The use of these cookies allows us to obtain information associated with your Site visit, such as the IP address used to connect to the internal network, the type and version of your browser, your preferred language, the links on which you have clicked and the pages that you have consulted. This data about your visit allows us to optimize and personalize your browsing experience.
USE AND DISCLOSURE OF YOUR INFORMATION
We use your information primarily:
• To enable you to obtain Hop deco services;
• To perform statistical, demographic and marketing analyses of our Site users;
• To facilitate and personalize your experience on our Website;
• To send you promotional offers by email for our services and those of our suppliers;
• For any other reason authorized and required by law.
Your personal information will not be shared, sold, rented or exchanged with other parties except our suppliers with whom we have a business relationship so that we can accomplish our administrative tasks. Please note that reasonable steps are taken to ensure compliance with the present Policy.
RIGHT OF ACCESS AND RECTIFICATION
Hop deco members can access their personal information by logging into their account on our Website. We encourage them to verify the conformity of their personal information and to modify it in the event of change.Upon request, the users of our Website may access their personal information, which we collect, use, and retain, as well as request corrections, if necessary, in accordance with what the law allows or requires.To request access to or the correction of your personal information, please contact us by email at: firstname.lastname@example.org